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Welcome to MarcusBall.com.        This personal site features information about Marcus Ba.  You will find a variety of information ranging from customer service tips and  management strategies, to massage therapy techniques, and cooking. Feel free to browse and enjoy.             

This is a brief summary of my employment history. It shows the wide variety of roles that I have fulfilled and always exceeded in                   .

Employment Info ] Estate Caretaker ] Community Manager ] Ast Property Mgr ] Massage Therapist ] Account Manager ] Consultant ] Sales Executive ] Client Services ] Design Engineer ] Gartner Group ] Red Lion Hotels ] Special Orders ] Retail Ast Manager ]

Employment History ...
Introduction
Employment History
Massage Therapy
Psychology
Cooking
Customer Care
Telecomunications
Rental Property Mgmt
Resume Download Here

Employment Info
Estate Caretaker
Community Manager
Ast Property Mgr
Massage Therapist
Account Manager
Consultant
Sales Executive
Client Services
Design Engineer
Gartner Group
Red Lion Hotels
Special Orders
Retail Ast Manager

 California Apartment Association CCRM Certification Holders

 

Past Employment

Residential Property Management
Estate Keeper, Chateau Mijoba
Residential Property Management Community Manager PPA
Residential Property Management Assistant Manager, Leasing  HVA
Online Technical Account Manager
Massage Therapy Clinical Therapist
Telecom Products Sales Executive
ASP Support Client Services
Inquiry Center CRM Specialist
Call Center Design Engineer
Help Desk Desktop Support
Call Center Client Communications
Hospitality Reservations Manager
Sales Special Orders
Retail Commercial Ast Manager

Download HereResume

Highlights and documents I have written

Customer Care


Creating Customer Loyalty

End user Training

Massage Therapy


Massage Therapy

Being a Male Therapist

Ethics

730 Hour Certification

Transcripts

Many occupational hazards of adult life will be greatly alleviated by massage:

  • aching back and shoulder after a long office stint
  • exhaustion or overstrained muscles from physical labor or excessive exercise
  • circulatory problems from too little exercise by sedentary workers.

Massage can benefit you right down to the cellular level!

Telecommunications


2.4ghz v 900mhz

Cable v DSL

Cordless Security

Firewalls for Dummies

Telecom 101

Contact Marcus Ball Directly at (408) 896-5555, or MarcusBall@MarcusBall.com

Marcus Ball ] Contact ] Site Index ]

Name of Employer Title and Description of the position.
Chateau Mijoba Estate and Vineyard

2010 - 2013

[Estate Keeper]

Estate Keeper, Chateau Mijoba
Mijoba Estate & Vinyard

Supervise all caretaking aspects of a private estate including a large private residence. Responsible for the maintenance of the property, cooking, events and the smooth running of an estate and assisting in the production of the estates five private label wine varieties.

Name of Employer Title and Description of the position.

Park Plaza
 Mountain View, CA

2005 - 2010
 
[Community Mgr
 / ParkPlazaMV

Apartment Ratings on Me
Best management and nice place to live

Community Manager, Park Plaza
Heritage Realty Management Group

Managed overall operation of property. Collected Rents, determined unit pricing, verified all property invoices, bank deposits and payments, served all necessary legal notices, settled disputes between tenants, leased available units, screened potential tenants, credit and other references.  Prepared and tracked all advertising determined and supervised capital improvements. Supervised property maintenance and all repairs, monitored buildings and landscaping.

As a private consultation. – Developed Marketing, Web Site, and Resident Documentation. Evaluated Policies and Procedures, Unit Pricing and Increases, Unit Upgrades. Consolidated and computerized resident and property information. Implemented Resident Fitness Center Program.

Name of Employer Title and Description of the position.

Heritage Village
 Campbell, CA

2005 - Present
 
[Property Mgr / HVCampbell

Apartment Ratings on Me
TOP NOTCH - Great place to live

Assistant Property Manager, Heritage
Heritage Realty Management Group

Managed overall operation of property. Collected Rents, determined unit pricing, verified all property invoices, bank deposits and payments, served all necessary legal notices, settled disputes between tenants, leased available units, screened potential tenants, credit and other references.  Prepared and tracked all advertising determined and supervised capital improvements. Supervised property maintenance and all repairs, monitored buildings and landscaping.

As a private consultation. – Developed Marketing, Web Site, and Resident Documentation. Evaluated Policies and Procedures, Unit Pricing and Increases, Unit Upgrades. Consolidated and computerized resident and property information. Implemented Resident Fitness Center Program.

Name of Employer Title and Description of the position. 

Online Technical
Campbell, Ca

Dec. 2004 – Sept. 2005 
 
[Account Manager /  Technical Recruiting

Account Manager/Recruiter

Built relationships by performing cold calling, customer service calls and job site visits. Cold called approximately 70 potential clients daily Recruited for new candidates.

  • Employee Recruitment: Defined job descriptions with hiring manager and candidates, posted and updated job banks, sourced and screened candidates, scheduled and lead interviews, gathered feedback from both candidates and hiring managers. Managed communications: Gathering feedback from candidates and hiring mangers, closed deal (negotiate salary) and prepared the new employee for the job transition.
  • Employer Recruitment: Cold called 70 potential clients daily to inquire about current openings, anticipated their staffing needs and contracted the positions. Interfaced with the clients’ management teams to create job descriptions and then qualified the client by conducting meetings with the decision-makers.
Name of Employer Title and Description of the position. 

Bay Area Massage Network

San Jose, CA
  

Nov. 2002 – Dec.2006
 
[Owner/Clinical Massage Therapist] 

Owner & Clinical Massage Therapist

Opened and managed 2 Private practice clinical therapy offices.  As a therapist- provided targeted Myofascial therapy to promote pain relief and structural recovery of patients’ injuries.
Certification   Transcript

Visit: www.BayAreaMassage.Net - Clinical Massage Therapist - Massage Offices -

Name of Employer Title and Description of the position. 

Hello Direct, Inc.
San Jose, CA
  

Feb. 2001 – Nov. 2002
 
[Inbound Sales/Call Center] 

Telephony Sales Executive

Provided sales, consulting and practical advice to general and corporate call center accounts focusing on satisfying their telephony and audio conferencing needs.  Consistently maintained the highest dollar per call average of the entire department.   Performance Eval

Name of Employer Title and Description of the position. 

NewChannel Inc.
 Redwood City, CA

Dec. 2000 - Feb. 2001  

[ASP Technical Support / Post Sales

Client Services Coordinator

Responsible for the deployment and continued Post Sales training and support of three software applications for major clients such as MTS, Dell Canada, AT&T Data and IP Services, and Citibank. Primary responsibilities include coordinating web-masters, graphics, and operations to ensure the application functions properly at launch.

Name of Employer Title and Description of the position. 

1999 – Dec. 2000    
Commtouch Software Inc.,
Santa Clara, CA


[Senior Technical Support Engineer]

 

Technical & Customer Support Services

Re-engineered the existing support services infrastructure by creating service Levels and then provided those levels of support to our existing 17M+ active Email box client base.

Service Provider Solution (SPS)

Technical and Customer Support Services Project Lead (USA). Coordinated the implementation of 24-hour telephone support services for the company’s entire ISP market penetration effort.

bMessaging

Customer Support Strategies Specialist bMessaging / Commtouch Senior Support Team.

- Developed all written training material and internal processes for a support center of 20 to 50 front line agents answering phone and email inquiries. 
- Created and implemented all training and processes for the center including the documentation of all internally distributed information.
- Designed Commtouch bMessaging intranet site consisting of a knowledge base, product support FAQ, training, system status page and issue resolution policies & procedure’s.

Name of Employer Title and Description of the position. 

1996–1999
Gartner Group/Dataquest Inc.
 San Jose, CA

Client Communications
Desktop Support

Desktop Systems & Technical Support Specialist

Supported 300+ local Windows95,Windows98, Outlook98, Office98 users and provided telephone support for 12 additional regional offices.

Team Lead - Client Communications Center
(Western U.S.& Asia Pacific Regions)

Supervised a high volume inbound internet and telephone Call Center environment, primarily providing client services to the Western U.S. and Asia-Pacific Regions.

Name of Employer Title and Description of the position. 

Special Orders & Corporate Account Sales

Tele-Services Inside Account Manager

Researched and placed all special orders for the store.  Placed and distributed all special orders for corporate accounts. Primarily taking orders over the telephone and occasionally on site at the clients location. Familiarity with all office supply distributors and their product.

Developed an understanding that clarity and organization lead to better customer care.

Name of Employer Title and Description of the position. 

In Store Sales/ Commercial Ast Manager

Commercial Department Asst Manager

Responsible for ordering and maintaining the entire Commercial Merchandise Department. Set monthly sales and remerchandising product groups as needed to maintain supply for the store. Supervise store personnel including opening, closing, and cash outs.

Learned that the customer is willing to pay more if they get quality service.  Simple things like greeting everyone who comes in, asking if the need help, and finding a solution to their problem are what add positive value to that customers experience with you and ultimately your employer.

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