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Welcome to MarcusBall.com.        This personal site features information about Marcus Ba.  You will find a variety of information ranging from customer service tips and  management strategies, to massage therapy techniques, and cooking. Feel free to browse and enjoy.                Launch Radio    

 

 

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CRM Specialist
About Commtouch

Past Employment

Property Management
Estate Keeper, Chateau Mijoba
Residential Property Management Community Manager PPA
Residential Property Management Assistant Manager, Leasing  HVA
Online Technical Account Manager
Massage Therapy Clinical Therapist
Telecom Products Sales Executive
ASP Support Client Services
Inquiry Center CRM Specialist
Call Center Design Engineer
Help Desk Desktop Support
Call Center Client Communications Hospitality Reservations Manager
Sales Special Orders
Retail Commercial Ast Manager

Support for  Email-Commerce sites

Commtouch is a global messaging solutions provider delivering enterprise-class email and collaboration services that include Hosted Exchange 2000, Outsourced Messaging, Migration Services and Messaging Server software for service providers.)

Hosted and Branded E-Mail

Commtouch (Nasdaq: CTCH), is a global messaging solutions provider delivering hosted, enterprise-class email and collaboration services. Our powerful technologies are backed by a decade of research, development and operations experience in email and messaging applications. No other vendor in the industry is better equipped than Commtouch to power Windows/NT based messaging systems on a global scale.

FREE E-Mail and demo

To see a demo of the email messaging capabilities of the original ProntoMail engine, please visit myballs.zzn.com (www.myballs.zzn.com), our fully integrated email messaging system

Services Provided by

While I worked for them


Product Descriptions From During My Employment

My primary responsibility was to manage the development of customer service and support strategies. I was a member of a three person senior team charged with supervising a support center of 20+ CSRs.


The rapid convergence of email with advanced messaging technologies is compelling businesses worldwide to offer more progressive communication solutions to their customers and end users. It was the end of a millennium and Messaging had become extremely complex, more and more users were demanding high quality services, leaving organizations challenged to provide reliable and scalable email beyond their primary focus.

Commtouch offered a totally outsourced messaging solution with email as the operating platform, integrated with robust online services including calendaring, unified messaging, and wireless connectivity. Our customizable and flexible solutions allowed our customers to concentrate on their core business while still offering their end users state-of-the art email and messaging services.

Service Providers - Optimal email and messaging solution for service providers including ISPs, ASPs, Telcos, and CLECs who wanted the ease of complete service management to deliver messaging services to their customers worldwide - gain control, flexibility, and cost-savings without compromising quality of service.

Enterprises - Email and messaging solution designed for businesses of all sizes-from small and medium-sized enterprises to large, distributed corporations. Allows enterprises to gain state-of-the art messaging services while minimizing their total cost of ownership and maximizing service quality and performance.

Hosted Exchange - Powerful messaging infrastructure with advanced features for corporations and service providers.

Destination Sites - Complete turnkey, private-label email and messaging solution for portals, online ventures, and destination and community sites who want to build an online brand, increase registration rates, frequency and duration of users visiting your site, and enhance revenue and profitability opportunities.

Small Businesses - The ZapZone Network (ZZN) is a global email service provider for webmasters and the SOHO market. ZZN provides webmasters, Web designers, and individuals with the tools necessary to implement their own branded Web-based email on their sites in less than 10 minutes. And advertisers and distribution partners relish the network of over 250,000 websites and over 2 million users.

Alliance Program - Offers service providers like ASPs, ISPs, Telcos, and Web Integrators an opportunity to leverage Commtouch solutions to add value to existing service offerings. Outsource your email infrastructure to provide a true end-to end messaging solution for your customers.

 

 

 

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