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Past Employment

Property Management
Estate Keeper, Chateau Mijoba
Residential Property Management Community Manager PPA
Residential Property Management Assistant Manager, Leasing  HVA
Online Technical Account Manager
Massage Therapy Clinical Therapist
Telecom Products Sales Executive
ASP Support Client Services
Inquiry Center CRM Specialist
Call Center Design Engineer
Help Desk Desktop Support
Call Center Client Communications Hospitality Reservations Manager
Sales Special Orders
Retail Commercial Ast Manager

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My Written Opinion on E-Support

Senior Technical Support Engineer - CRM Specialty

Company Commtouch Inc.
Title Senior Technical Support Engineer - CRM Specialty
Job Type Full Time
Job Status Regular
Travel 0-25%
Department Technical and Customer Support Services
Location Mountain View, CA
Country USA
CRM Specialist
About Commtouch

Position Summary:

The Senior Technical Support Engineer has the opportunity to work in an environment which is heavily team-oriented, dynamic, and fast-paced with a focus on providing excellent customer service and World Class technical support. Reporting to as a Lead and Manager of Technical and Customer Support Services, the Senior Technical Support Engineers should be friendly, energetic, and personable team players to help build our customer service team. Maintaining customer expectations and answering highly technical MS Exchange questions will take the majority of this candidate's time.

Responsibilities:

  • Supervise staff Providing business-to-business technical support via phone, email, and other possibilities
  • Assist with content creation for documentation for training and customer reference material
  • Possible assist with administration of the all company products and all components for the service.
  • Optimize methods used to provide basic maintenance, upgrade, repair, and support of servers to obtain best uptime on all systems. Deploy and move server systems as required throughout the service.
  • Provide technical detail for problem solving and solutions with customers and administrators.
  • Special projects as required.  Y2K Remediation, Y2K Documentation.
  • Customer interface is required.
  • Maintain knowledge and up to date technical skills and certification in MS Exchange technology.

Qualifications:

  • Minimum 1 years experience with administrating and maintaining MS Exchange.

  • Minimum 2 years experience with NT4 server, mail servers, web servers (specifically IIS) and NT domain administration.

  • Solid knowledge of TCP/IP protocols - specifically HTTP, SMTP, POP3, X.400 and IMAP.

  • A self-starter who can organize and manage multiple tasks and is always looking for a better solution.

  • Be on call and able to work nonstandard hours as needed.

  • Possess excellent communication and organizational skills.

  • Possibility to travel 5%.

  • Knowledge of scripting or computer language such as perl or C++ is an advantage.

  • Knowledge of Windows 2000 and Exchange 2000 a plus.

CRM Specialist About Commtouch

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