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Welcome to MarcusBall.com.        This personal site features information about Marcus Ba.  You will find a variety of information ranging from customer service tips and  management strategies, to massage therapy techniques, and cooking. Feel free to browse and enjoy.                Launch Radio    

 

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Client Communications
Desktop Support
Gartner Research
CRM Glossary

Past Employment

Property Management
Estate Keeper, Chateau Mijoba
Residential Property Management Community Manager PPA
Residential Property Management Assistant Manager, Leasing  HVA
Online Technical Account Manager
Massage Therapy Clinical Therapist
Telecom Products Sales Executive
ASP Support Client Services
Inquiry Center CRM Specialist
Call Center Design Engineer
Help Desk Desktop Support
Call Center Client Communications Hospitality Reservations Manager
Sales Special Orders
Retail Commercial Ast Manager

Technical Studies, Proficiencies & Awards

  • Interpersonal Technology Group, "A.C.T.I.O.N. Management Training".

  • Dunn and Bradstreet; "Excellence in Client Service"

  • Xerox; “Leadership Through Quality".

  • Microcenter Institute, "Windows 95 service and support strategies"

  • Compumaster, "PC  installation and upgrade seminar"

  • Compumaster, "Advanced PC hardware maintenance and support"

  • Skilled in designing, developing, and maintaining Multi-Level technical / customer support help desks & call centers.

  • Experience in designing and implementing ACD, UCD, and PBX phone trees on Rolm, Octel, and NEC phone networks.

  • Hands on computer experience with troubleshooting, supporting and using both IBM and Apple software, including: DOS 6.22, Windows 3.1, 95, 98 ,2000, MS Office 95,  & 2000 Suites, Exchange 5 & 2000, cc:Mail 2.2 thru 6.22, Novell Netware 3+, Filemaker Pro 3, QuickMail, OS8.,

  • Web page design and development skills based on programming fundamentals learned in Basic and HTML.

Desktop Systems & Technical Support Specialist

Gartner Group & Dataquest
Title Desktop Systems & Technical Support Specialist
Job Type Full Time
Job Status Regular
Travel 0-15%
Department Internal Systems & Technical  Support Services
Location San Jose, CA
Country USA

Description of position, taken from original job description

Job Detail

   

The Technical Support Specialist has the opportunity to work in an environment which is heavily team-oriented, dynamic, and fast-paced with a focus on providing onsite desktop and World Class technical support. Reporting to a  Manager of Technical Support Services,  Maintaining user expectations and answering highly technical MS Windows 3.1, 95, and MS Office 97 questions

Responsibilities:

  • Provided end user technical support via phone, email, and other support technologies.
  • Supported 300+ local desktop users while providing telephone support for 12 regional offices. 

  • Resolved problems ranging from desktop remediation to troubleshooting LAN/WAN outages, and provided conference setup/support for corporate Symposiums.

  • Effectively ran dozens of high-level international audio and video meetings across several time zones, utilized various systems including Confertech conference bridges and 2 revenue earning video conference rooms.

Requirements:

  • Minimum 3 years experience with administrating and maintaining MS Windows 95 desktop environments.
  • Minimum 2 years experience with supporting NT4 server, Novel Server, Exchange & CC Mail servers.
  • Minimum 2 years experience with Lotus Notes
  • Solid knowledge of TCP/IP and other WAN Network protocols
  • A self-starter who can organize and manage multiple tasks and is always looking for a better solution.
  • Possess excellent communication and organizational skills.
  • Possibility to travel 15%.

 

 

[Where did I work before ] [Where did I work next]

 

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