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About Hello Direct ] Performance Eval ]

About Hello Direct ...


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About Hello Direct
Performance Eval

Past Employment

Property Management
Estate Keeper, Chateau Mijoba
Residential Property Management Community Manager PPA
Residential Property Management Assistant Manager, Leasing  HVA
Online Technical Account Manager
Massage Therapy Clinical Therapist
Telecom Products Sales Executive
ASP Support Client Services
Inquiry Center CRM Specialist
Call Center Design Engineer
Help Desk Desktop Support
Call Center Client Communications Hospitality Reservations Manager
Sales Special Orders
Retail Commercial Ast Manager

TELECOM ARTICLES I HAVE WRITTEN

 

 

Hello Direct Corporate Headquarters

5893 Rue Ferrari
San Jose, CA 95138-1857
 Hello Direct, Inc.

Founded in 1987, Hello Direct has grown sales ten-fold since their first year, more than quadrupled operating income in just five years, and become a highly recognized and respected brand name in their industry. Their target was profitable, they were pioneers in providing telecom products to underserved market segments such as telephone-intensive professionals and small- to medium-sized businesses and call centers.

Today, Hello Direct has become part of the GN Netcom line of products and had been rebranded as the leading developer and direct marketer of desktop telephony products. At the time I worked their the desktop products market was estimated at $6.5 billion, with an annual growth of about 20%. Our large, loyal customer base includes 160,000 active accounts with more than 5,000 customer contacts a day and over 1,000,000 names in our database. My call load required me to contact or "touch" no less than 80 to 100 customers per day and maintain a monthly average of no less than $50 per call.

Opportunity

Their telecom hardware sales growth in the call center industry and my knowledge from designing call centers at Gartner and Comtouch opened up a wide variety of opportunities for me in all areas of the company. I settled comfortably into the inbound sales team as one of the top grossing representatives. I had a distinct advantage over the other sales executives at Hello Direct as I clearly understood the wide variety of needed each client had and was able to quickly grow and develop a wide account base with companies like Island DefJam Records, the San Diego Convention Center and The University of Washington. I could offer offer training, educated assistance in upgrading telecom infrastructure, and offer innovative solutions to their problems. I made it a policy to not just make sales; but instead ask "What is it you are trying to do?" and be a resource rather than simply an order taker.

Innovation

At Hello Direct, we were known for doing things a little differently. They were the first to sell directly to individual target market. We did direct sales through an award-winning catalog, an outbound telemarketing group, and an award-winning internet web site. Hello Direct became the preeminent internet marketplace for telecommunications and we provide critically needed interface expertise, technology, and products.

Revolutionary technology

My first-hand knowledge of customer needs, combined with our first to market industry expertise drove my product placement and sales efforts to a new level. Some of their technology breakthroughs include:

  • Industry-leading headset design and technology
  • First wireless headset
  • First universal headset amplifier
  • Smallest, lightest corded headset
  • Breakthrough CODiT™ interface technology
  • Revolutionary self-learning analog to digital phone line adapter

I was able to offer our clients advanced solutions before our competition and able to offer Hello Directs development team several new suggestions for branded products that we design and manufacture exclusively. An excellent example of this was a cordless headset with a talk time battery life of 8 hours verses the 4 hour maximum of our previous design ideal for call center supervisors or stock brokers who needed to be free from their desks and remain on the phone for the entire work day.

Value-based performance

At Hello Direct, we had a simple mission: To strengthen our position as the leading developer and direct marketer of productivity-enhancing telephony solutions. I personally did this by leveraging our expertise in developing and then sourcing unique, superior solutions, and by providing excellent customer service.

I attribute my success to a team of highly experienced management professionals and extraordinary leaders who gave me the opportunity and drive to be a resource to our customers. Their long-range business and technical goals were based on values I hold strongly: teamwork, mutual respect, enthusiasm, continuous improvement, service, hard work, openness, and honesty.

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