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Welcome to MarcusBall.com.        This personal site features information about Marcus Ba.  You will find a variety of information ranging from customer service tips and  management strategies, to massage therapy techniques, and cooking. Feel free to browse and enjoy.                Launch Radio    

 

Employment Info ] Estate Caretaker ] Community Manager ] Ast Property Mgr ] Massage Therapist ] Account Manager ] Consultant ] Sales Executive ] [ Client Services ] Design Engineer ] Gartner Group ] Red Lion Hotels ] Special Orders ] Retail Ast Manager ]
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About New Channel

Employment Info
Estate Caretaker
Community Manager
Ast Property Mgr
Massage Therapist
Account Manager
Consultant
Sales Executive
Client Services
Design Engineer
Gartner Group
Red Lion Hotels
Special Orders
Retail Ast Manager

Resume Download Here

Past Employment

 

Property Management
Estate Keeper, Chateau Mijoba
Residential Property Management Community Manager PPA
Residential Property Management Assistant Manager, Mgr Leasing  HVA
Online Technical Account Manager
Massage Therapy Clinical Therapist
 Telemarketer Loan Consultant
Telecom Products Sales Executive
ASP Support Client Services
Inquiry Center CRM Specialist
Call Center Design Engineer
Help Desk Desktop Support
Call Center Client Communications Hospitality Reservations Manager
Sales Special Orders
Retail Commercial Ast Manager

The E-Commerce Sales Solution

NewChannel allows sales representatives to select the best visitors on their site to communicate with, avoiding mere browsers while helping those who are most likely to make a purchase.  Based on customer-defined rules, NewChannel automatically analyzes Web visitors' behavior and identifies the most qualified prospects.  Sales representatives can then proactively select and invite visitors to a consultation, effectively bridging the gap between the sales representative and the prospect.  Now the sales representative may interactively discuss the product or service with the visitor to further advance the prospect through the sales process.  This functionality shortens the sales cycle by reaching out to the customer when they are ready to  discuss and potentially make a purchase. 

 Summary of NewChannel

Based in Redwood City, CA, NewChannel* Inc. is the first eBusiness service provider to deliver Web-based proactive customer acquisition and e-sales services that qualify visitors and allows sales professionals to proactively contact the best prospects currently on their Web site. NewChannel's service provides companies with the capability to pre-qualify site visitors and allows a live sales professional to proactively interact with targeted prospects online, in real-time. As a hosted application, NewChannel includes implementation, training, maintenance, upgrades, and eSales strategies all designed to ensure its clients continued success. Founded in 1996, NewChannel Inc. is privately held.

About New Channel

Client Services Consultant

(now LivePerson)

Official Description and Position Summary
(New Channels Job Description)
About New Channel

Job Detail

As a NewChannel Client Services Consultant, I worked with an assigned group of customers and was responsible for the implementation, training and ongoing technical support of the NewChannel application service.

The primary function of the Client Services Consultant was to provide post sales support to customers. This role called for a candidate with proven troubleshooting skills who was able to  be part of a team responsible for providing timely and effective technical support to all NewChannel customers by analyzing, isolating and resolving complex software, hardware and operational issues.

Major Responsibilities

  • Manage application implementation process
  • Conduct onsite customer training
  • Diagnose and resolve all customer technical and product related issues
  • Manage trouble ticket escalation and resolution
  • Document customer calls, support incidents and resolution in customer tracking system
  • Ensure effective customer communication, keeping customers informed of status of issues until a resolution is found
  • Provide cross-training and share technical information with other members of the Client Services team
  • Provide initial and ongoing communication of support process and procedure
  • Support Sales Account Management with customer data analysis

Requirements & Ideal Professional Profile

  • Superb trouble-shooting skills and tenacity in problem solving
  • Strong customer service skills
  • Strong analytical skills to analyze data and research, diagnose and resolve technical issues
  • Excellent oral/written communication and interpersonal skills to effectively explain functionality of systems to customers
  • Solid organizational skills to ensure deadlines are met
  • 3+ years high-tech experience
  • Experience in an ASP support environment required
  • Bachelorís degree
Client Services Consultant Official Position Summary (NewChannels Job Description)

 

About New Channel

 

 

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