Red Lion Hotels ...
Now Double Tree Hotel
2050 Gateway Place,
San Jose, CA 95110
Located near the airport and just a five minute Light Rail ride to the
Convention Center, the Red Lion offers complimentary parking and airport
shuttle, and business center services. The hotel features a pool, spa, sauna,
fitness center, live entertainment lounge, sushi bar, hair salon, car rental
agency and travel agency
Currently the Doubletree Hotel. Formerly The Red Lion Hotel San Jose
Ast Property Mgr
Red Lion Hotels
Retail Ast Manager
Maxi's Restaurant featured contemporary seasonal American cuisine
and California wines. Guests enjoyed casual, all-day dining at the Coffee Garden,
or could stop for specialty coffee and biscotti at our Espresso Bar.
Indulge in authentic sushi at the California Sushi Bar, relaxed conversation in
the Quiet Bar or entertainment in Club Max. Enjoy the complete fitness
center, spa, sauna and pool. Golf, tennis and jogging trails are nearby.
| 505 guest rooms and 10 executive
suites provide all the amenities of a first-class hotel, including
complimentary coffee maker, hair dryers, irons and boards, private voice
mail, internet access, concierge and room service. We also provide a
business center and complimentary airport transportation.
30,000 square feet of flexible meeting space includes
two ballrooms, full-service catering, in-house audio/visual equipment
and internet access. Conference specialists will take care of everything
to ensure the success of your event. Of course, every stay begins with a
warm greeting and our freshly baked chocolate chip cookies.
San Jose Property: Maxi's Dining Room, Coffee Shop, Room Service, Club Max
Red Lion Hotels & Inns
Various Positions: 1988 to 1997
Maxi's Dinning Room Reservations Manager
Direct the customers experience in
Restaurant and Lounge. Monitor promotions and comp budget to ensure efficient
operation/to ensure expenditures stay within budget limitations. Achieve
budgeted revenue and labor expenses by scheduling staff to balance cover counts.
Maximize food and beverage department profitability. Implement and maintain
local and corporate sales and marketing plans. Investigate and resolve
food quality and service complaints. Ensure compliance with all policies and
procedures of the Hotel and Restaurant. Manage in compliance with local, state,
federal laws and regulations. Attend mandatory meetings. Maintain balance of
covers served with revenue earned during Sunday Brunch Maintain inventory
control (beverages, glass, china, silverware pars - approved orders). Respond to
all food and beverage related guest correspondence. Use statistical analysis to
determine improved courses of action. Participate in community public relations
for the hotel. Review all daily food specials for presentation, quality and
pricing. Menu development
- restaurants/lounge concepts. Shop
competition. Maintain employee appearance standards in food and beverage
division. Complete other duties as assigned by supervisor to include
cross-training. Conduct or assist in scheduling liquor liability training.
Resolve issues using employee empowerment techniques. Demonstrate
positive leadership characteristics which inspire employees to meet and exceed
Hotel standards. Perform in the
capacity of any position supervised. Report all unsafe working conditions
immediately. Keep work area clean and organized. Professionally deal with
difficult situations and people. Meet deadlines as required. Meet multiple
priorities of business demands. Adjust to schedule changes, cover shifts on
short notice. Changing priorities, multiple priorities, variety types of
guests/clients, seasonal changes, business demands. Ability to deal with highly
confidential issues and extreme emotions.
QUALIFICATIONS FOR THE JOB: Minimum four years
experience in food and beverage industry. Time management skills. Negotiation
skills. Read, write, speak English fluently. College level reasoning,
math, language skills.. Ability to train employees in alcohol intervention, food
handling and sanitation. Ability to communicate effectively with the public and
other employees. Ability to maintain or exceed Red Lion Hotels & Inn's standard
in food and beverage product and quality. Maintain Hotel standard for beverage
pour cost and food cost. during Sunday Brunch and Lunch service. Maintain labor
costs; revenues to meet or exceed budget by scheduling floor staff. Follow all
safety procedures. Ensure prompt and courteous service to guests to ensure all
guest experiences are distinctively supreme. Meet or exceed productivity
Develop customer relationships through regular customer contact primarily
delivering food and beverages from dinning room and Quiet Bar to rooms, the
pool, and other service outlets. Meet or exceed sales and gross profit goals.
Provide training to coworkers on customer service techniques and ensuring client
Club Max - Nightclub Host
Supervise night club doors and nightly
ticket sales to customers. Maintain security for all entrances ensuring age
verification, crowd control, and security staffing to comply with California
State ABC Requirements. Assist in resolving customer inquires and issues on the
nightclub floor. Balance to daily ticket sales. Sell tickets, run reports, build
and maintain events, promote club to special parties and groups. Provide
accurate and detailed information to promoters and management. Complete all
daily floor duties including set-up and maintaining of events, Assist staff and
provide them with any additional support or resources. Assist in overall box
office operations. Assist in the training of part-time ticket service
representatives and floor security. Perform cash to ticket counts and other end
of day duties as assigned. Perform various additional duties as needed. Greet
all inbound guests to the night club ensuring quality customer contact. Provide
excellent customer service to clients and customers.. Excellent customer service
skills. Money handling experience. Organized, accurate and detailed oriented.
Ability to work in a high volume, HIGH PRESSURE environment and remain calm,
focused and productive. Task oriented and strong problem solving skills. Team
player and foresight for preventative maintenance. Ability to communicate and
develop an effective working relationship with co-workers and supervisors.
Ability to read, evaluate needs, and communicate effectively with co-workers and
patrons in a busy nightclub environment.
[Where did I
work before ] [Where did I work next]
Estate Keeper, Chateau Mijoba
Residential Property Management
Residential Property Management
Assistant Manager, Leasing
Hospitality Reservations Manager
Commercial Ast Manager
During the years I have found that every job you have not only builds your
experience but makes that experience more transferable to other jobs. Put
more simply: The skills you learn and use in one job can be used in another job
if you understand the importance of the skills you are using. Also; The more job
experience you have the more skilled you are at that task, and the more
dynamically you are able to to use that skill. Think about a chef cutting
vegetables, while talking to someone else, and looking around watching pots
cooking on a stove. The chef is skilled at multitasking and is able to
effectively do several tasks at once. The chef then goes home and is able
to do the same thing, but this time with breakfast, and and kids.
Ten years later that same chef has made a career change and is now a retail
store manager. The same ability to multitask is needed and is available,
previous experience has developed the multitasking skills. The now retail
manager is comfortably able to step into the roll, but this time; watches the
cashiers and customers, deals with customers at the same time as going over the
The following is an insiders opinion into the jobs in a hotel. Take
a look and see how similar they are to other jobs you may have had.
What are the basic jobs in a hotel? What is it that they do? Why is it
that they do what they do?
The General Manager oversees all aspects of the hotel operations including:
guest relations, front desk, housekeeping, maintenance, finances, team building,
and staff development. The General Manager must possess strong communication
skills, both verbal and written, and demonstrate outstanding leadership. The
manager must be able to delegate responsibilities, organize complex projects,
and establish priorities consistent with hotel objectives.
Assistant General Manager
The Assistant General Manager position will support the General Manager with
all aspects of the hotel operations. The Assistant General Manager must also
demonstrate strong communication skills and superior leadership abilities.
Front Office Manager
The Front Office Manager is responsible for all duties of the front desk
operation which includes: staff training, inter-department communications, and
staff scheduling. The FOM usually works a regularly scheduled front desk shift
and must be available to work any shift as needed. The Front Office Manager
should possess strong communication skills and demonstrate leadership abilities.
The concierge is available to answer any guest inquires regarding the city,
events, and attractions. This individual will provide exceptional customer
service to all of our guests and will support other departments including Sales,
Front Office, and Bellman/Van, as needed.
Guest Service Agent
Guest Service Agents are responsible for greeting and registering the guest,
providing outstanding guest service during their stay, and settling the guest’s
account upon completion of their stay. However, the realm of responsibilities
will extend beyond that of a typical front desk agent. This allows the Guest
Service Agent to expand their skill sets and work in a fast paced environment
with new challenges daily. Primary responsibilities include: registering guests,
making and modifying reservations, hotel operator, and concierge duties. Guest
Service Agents must possess a positive and upbeat personality with a desire to
deliver outstanding customer service to our guests. Guest Service Agents must
have the ability to multi-task, be detail-oriented, and be able to problem solve
in order to effectively deal with internal and external customers.
Night Auditors are responsible for the front desk operation during the
overnight shift. Primary responsibilities include: registering guests, making
reservations, preparing daily reports, balancing transactions, and conducting
security walks. Night Auditors must be able to work independently and with
minimal supervision. They must also be able to problem solve and troubleshoot in
order to resolve guest issues that may arise and respond to emergency
The Security position will encompass aspects of both the Night Audit and
Front Desk positions as well as overseeing the safety and security of the hotel
and guests throughout the evening hours. Additional responsibilities include:
conducting security walks throughout the hotel property and responding to guest
requests and any noise complaints. Security agents must be able to problem
solve and troubleshoot in order to resolve guest issues and respond
appropriately to emergency situations.
Van Drivers are responsible for transporting guests to and from the hotel to
local area attractions as well as assisting the guest with recommendations for
restaurants and tourist activities. The Van Driver is also expected to support
with front desk operations. Primary responsibilities include: driving guests to
designated locations, assisting guests with luggage, maintaining vehicle
cleanliness, and concierge duties. Van Drivers must have strong analytical and
navigation skills with the ability to coordinate multiple pick-ups and drop-offs
on a schedule under continuously changing circumstances. A valid driver’s
license and acceptable driving record is required.
Director of Sales
The Director of Sales is responsible for maximizing the occupancy and the
average daily rate of the hotel, while upholding excellent guest service and
accommodations to all guests. This position will work closely with the hotel’s
preferred accounts and group reservations. The Director of Sales manages the
sales effort and supports the General Manager on operational issues. This
position requires excellent communication skills, both written and verbal.
The Sales Manager assists the Director of Sales to increase corporate client
base through consistent solicitations while establishing trust and rapport with
clients to generate and boost revenues for the hotel. The Sales Manager
services new and existing accounts to ensure repeat business. This position
requires excellent communication skills, both written and verbal.
The Sales Coordinator assists the Director of Sales and Sales Manager in
sales operations including: reserving meetings and conferences, coordinating
wedding groups, general administrative functions, and arranging sales blitzes
and giveaways. This position requires strong communication skills, both written
Sales & Catering Assistant
The Sales & Catering Assistant is responsible for assisting the Sales team by
booking and servicing groups, meeting rooms, and conferences while providing
exceptional customer service to guests and clients of the hotel. This position
requires excellent guest service skills and the ability to understand the
guests’ needs and ideas.
The Executive Housekeeper is responsible for all duties of the housekeeping
operation and cleanliness levels in all areas of the property. Responsibilities
include: staff training, inter- department communications, and staff scheduling.
The Executive Housekeeper will promote an atmosphere that insures the company
mission statement, “Friendliness and Cleanliness”. This position requires
strong attention to detail, leadership skills, and the ability to effectively
deal with department heads, guests, and team members.
Assistant Executive Housekeeper
The Assistant Executive Housekeeper supports the Executive Housekeeper in all
duties of the housekeeping operation and cleanliness levels in all areas of the
property. Responsibilities include: staff training, inter-department
communications, and staff scheduling. The Assistant Executive will promote an
atmosphere that insures the company mission statement, “Friendliness and
Cleanliness”. This position requires strong attention to detail, leadership
skills, and the ability to effectively deal with department heads, guests, and
Continental Breakfast Attendant
The Continental Breakfast Attendant is responsible for setting up the daily
complimentary continental breakfast, ensuring that the breakfast items are well
stocked, and cleaning up after breakfast. This position requires multi-tasking
abilities and ability to effectively communicate with guests regarding breakfast
offerings and basic hotel information. A valid Food Handler’s permit is
The Houseperson is responsible for maintaining the cleanliness and appearance
of the hotel and providing customers with quality service in a timely and
friendly manner. Responsibilities vary but may include: cleaning and
maintaining the appearance of the public areas of the hotel, deep cleaning of
assigned areas, setting-up and maintaining complimentary hotel lobby functions
including the coffee service and nightly concierge events, cleaning and
setting-up meeting room functions, restocking housekeeping stations, delivering
service items to guest rooms upon requests from the front desk, and driving
shuttle van when needed.
Room Attendants are responsible for the cleanliness of guest rooms, hallways,
and public areas in the hotel. Responsibilities include: servicing guest rooms
daily in accordance with hotel procedures, stocking cart with room supplies, and
replacing bed linens and replenishing guest room supplies. This position
requires strong attention to detail, ability to communicate effectively with
guests and team members verbally or in written form, and the ability to bend,
lift, and be standing or walking all day.
Chief Maintenance Engineer
The Chief Maintenance Engineer is responsible for maintaining the overall
operation of the maintenance department and the appearance and working order of
the hotel. The engineer must be able to work independently, as well as, with
others. Responsibilities may include: maintaining the exterior of the building,
parking lot, and common areas, driving shuttle van as needed, maintaining all
equipment in guest rooms, conducting monthly safety inspections and training the
staff on safety and emergency procedures, and working with vendors. The Chief
Maintenance Engineer must be willing to respond to emergencies, even if after
hours, and work with corporate maintenance on special remodeling projects or
capital expenditure needs. This position requires overall maintenance knowledge
and trouble shooting ability with skills in painting, HVAC, carpentry,
equipment, and tool usage.
The Assistant Maintenance Engineer supports the Chief Engineer in maintaining
overall appearance and working order of the hotel. This position must be able to
work independently as well as with others. The Assistant maintenance position
requires overall maintenance knowledge and trouble shooting ability with skills
in painting, HVAC, carpentry, equipment, and tool usage.