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Red Lion Hotels ...


ResumeDownload Here

Employment Info
Estate Caretaker
Community Manager
Ast Property Mgr
Massage Therapist
Account Manager
Sales Executive
Client Services
Design Engineer
Gartner Group
Red Lion Hotels
Special Orders
Retail Ast Manager

Lion Hotel
Now Double Tree Hotel
2050 Gateway Place,
 San Jose, CA 95110

Located near the airport and just a five minute Light Rail ride to the Convention Center, the Red Lion offers complimentary parking and airport shuttle, and business center services. The hotel features a pool, spa, sauna, fitness center, live entertainment lounge, sushi bar, hair salon, car rental agency and travel agency

Currently the Doubletree Hotel. Formerly The Red Lion Hotel San Jose


Employment Info
Estate Caretaker
Community Manager
Ast Property Mgr
Massage Therapist
Account Manager
Sales Executive
Client Services
Design Engineer
Gartner Group
Red Lion Hotels
Special Orders
Retail Ast Manager


Business Type

Maxi's Restaurant featured contemporary seasonal American cuisine and California wines. Guests enjoyed casual, all-day dining at the Coffee Garden, or could stop for specialty coffee and biscotti at our Espresso Bar. Indulge in authentic sushi at the California Sushi Bar, relaxed conversation in the Quiet Bar or entertainment in Club Max. Enjoy the complete fitness center, spa, sauna and pool. Golf, tennis and jogging trails are nearby.DoubleTree Hotel San Jose California
 505 guest rooms and 10 executive suites provide all the amenities of a first-class hotel, including complimentary coffee maker, hair dryers, irons and boards, private voice mail, internet access, concierge and room service. We also provide a business center and complimentary airport transportation.

30,000 square feet of flexible meeting space includes two ballrooms, full-service catering, in-house audio/visual equipment and internet access. Conference specialists will take care of everything to ensure the success of your event. Of course, every stay begins with a warm greeting and our freshly baked chocolate chip cookies.


Departments Worked

San Jose Property: Maxi's Dining Room, Coffee Shop, Room Service, Club Max


Red Lion Hotels & Inns

Various Positions: 1988 to 1997

Maxi's Dinning Room Reservations Manager

Direct the customers experience in Restaurant and Lounge. Monitor promotions and comp budget to ensure efficient operation/to ensure expenditures stay within budget limitations. Achieve budgeted revenue and labor expenses by scheduling staff to balance cover counts. Maximize food and beverage department profitability. Implement and maintain local and corporate sales and marketing plans.  Investigate and resolve food quality and service complaints. Ensure compliance with all policies and procedures of the Hotel and Restaurant. Manage in compliance with local, state, federal laws and regulations. Attend mandatory meetings. Maintain balance of covers served with revenue earned during Sunday Brunch Maintain inventory control (beverages, glass, china, silverware pars - approved orders). Respond to all food and beverage related guest correspondence. Use statistical analysis to determine improved courses of action. Participate in community public relations for the hotel. Review all daily food specials for presentation, quality and pricing. Menu development - restaurants/lounge concepts.  Shop competition. Maintain employee appearance standards in food and beverage division. Complete other duties as assigned by supervisor to include cross-training. Conduct or assist in scheduling liquor liability training. Resolve issues using  employee empowerment techniques.  Demonstrate positive leadership characteristics which inspire employees to meet and exceed Hotel standards. Perform in the capacity of any position supervised. Report all unsafe working conditions immediately. Keep work area clean and organized. Professionally deal with difficult situations and people. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes, cover shifts on short notice. Changing priorities, multiple priorities, variety types of guests/clients, seasonal changes, business demands. Ability to deal with highly confidential issues and extreme emotions.

 QUALIFICATIONS FOR THE JOB: Minimum four years experience in food and beverage industry. Time management skills. Negotiation skills.  Read, write, speak English fluently. College level reasoning, math, language skills.. Ability to train employees in alcohol intervention, food handling and sanitation. Ability to communicate effectively with the public and other employees. Ability to maintain or exceed Red Lion Hotels & Inn's standard in food and beverage product and quality. Maintain Hotel standard for beverage pour cost and food cost. during Sunday Brunch and Lunch service. Maintain labor costs; revenues to meet or exceed budget by scheduling floor staff. Follow all safety procedures. Ensure prompt and courteous service to guests to ensure all guest experiences are distinctively supreme. Meet or exceed productivity standards.

Room Service-Server

Develop customer relationships through regular customer contact primarily delivering food and beverages from dinning room and Quiet Bar to rooms, the pool, and other service outlets. Meet or exceed sales and gross profit goals. Provide training to coworkers on customer service techniques and ensuring client needs.

Club Max - Nightclub Host

Supervise night club doors and nightly ticket sales to customers. Maintain security for all entrances ensuring age verification, crowd control, and security staffing to comply with California State ABC Requirements. Assist in resolving customer inquires and issues on the nightclub floor. Balance to daily ticket sales. Sell tickets, run reports, build and maintain events, promote club to special parties and groups. Provide accurate and detailed information to promoters and management. Complete all daily floor duties including set-up and maintaining of events, Assist staff and provide them with any additional support or resources. Assist in overall box office operations. Assist in the training of part-time ticket service representatives and floor security. Perform cash to ticket counts and other end of day duties as assigned. Perform various additional duties as needed. Greet all inbound guests to the night club ensuring quality customer contact. Provide excellent customer service to clients and customers.. Excellent customer service skills. Money handling experience. Organized, accurate and detailed oriented. Ability to work in a high volume, HIGH PRESSURE environment and remain calm, focused and productive. Task oriented and strong problem solving skills. Team player and foresight for preventative maintenance. Ability to communicate and develop an effective working relationship with co-workers and supervisors. Ability to read, evaluate needs, and communicate effectively with co-workers and patrons in a busy nightclub environment.


DoubleTree Hotel San Jose California

[Where did I work before ] [Where did I work next]

Past Employment

Property Management
Estate Keeper, Chateau Mijoba
Residential Property Management Community Manager PPA
Residential Property Management Assistant Manager, Leasing  HVA
Online Technical Account Manager
Massage Therapy Clinical Therapist
Telecom Products Sales Executive
ASP Support Client Services
Inquiry Center CRM Specialist
Call Center Design Engineer
Help Desk Desktop Support
Call Center Client Communications Hospitality Reservations Manager
Sales Special Orders
Retail Commercial Ast Manager


During the years I have found that every job you have not only builds your experience but makes that experience more transferable to other jobs.  Put more simply: The skills you learn and use in one job can be used in another job if you understand the importance of the skills you are using. Also; The more job experience you have the more skilled you are at that task, and the more dynamically you are able to to use that skill.  Think about a chef cutting vegetables, while talking to someone else, and looking around watching pots cooking on a stove.  The chef is skilled at multitasking and is able to effectively do several tasks at once.  The chef then goes home and is able to do the same thing,  but this time with  breakfast, and and kids.  Ten years later that same chef has made a career change and is now a retail store manager.  The same ability to multitask is needed and is available,  previous experience has developed the multitasking skills.  The now retail manager is comfortably able to step into the roll, but this time; watches the cashiers and customers, deals with customers at the same time as going over the bills. 

The following is an insiders opinion into the jobs in a hotel.  Take a look and see how similar they are to other jobs you may have had. 

What are the basic jobs in a hotel? What is it that they do? Why is it that they do what they do?


General Manager

The General Manager oversees all aspects of the hotel operations including: guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with hotel objectives.

Assistant General Manager

The Assistant General Manager position will support the General Manager with all aspects of the hotel operations. The Assistant General Manager must also demonstrate strong communication skills and superior leadership abilities.

Front Office Manager

The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling.  The FOM usually works a regularly scheduled front desk shift and must be available to work any shift as needed. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities.

Front Office


The concierge is available to answer any guest inquires regarding the city, events, and attractions. This individual will provide exceptional customer service to all of our guests and will support other departments including Sales, Front Office, and Bellman/Van, as needed.

Guest Service Agent

Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent.  This allows the Guest Service Agent to expand their skill sets and work in a fast paced environment with new challenges daily. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

Night Auditor

Night Auditors are responsible for the front desk operation during the overnight shift. Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Night Auditors must be able to work independently and with minimal supervision. They must also be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.


The Security position will encompass aspects of both the Night Audit and Front Desk positions as well as overseeing the safety and security of the hotel and guests throughout the evening hours. Additional responsibilities include: conducting security walks throughout the hotel property and responding to guest requests and any noise complaints.  Security agents must be able to problem solve and troubleshoot in order to resolve guest issues and respond appropriately to emergency situations.

Van Driver/Bellman

Van Drivers are responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Van Driver is also expected to support with front desk operations. Primary responsibilities include: driving guests to designated locations, assisting guests with luggage, maintaining vehicle cleanliness, and concierge duties. Van Drivers must have strong analytical and navigation skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances. A valid driver’s license and acceptable driving record is required.

Sales Department

Director of Sales

The Director of Sales is responsible for maximizing the occupancy and the average daily rate of the hotel, while upholding excellent guest service and accommodations to all guests. This position will work closely with the hotel’s preferred accounts and group reservations.   The Director of Sales manages the sales effort and supports the General Manager on operational issues. This position requires excellent communication skills, both written and verbal.

Sales Manager

The Sales Manager assists the Director of Sales to increase corporate client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the hotel.  The Sales Manager services new and existing accounts to ensure repeat business. This position requires excellent communication skills, both written and verbal. 

Sales Coordinator

The Sales Coordinator assists the Director of Sales and Sales Manager in sales operations including: reserving meetings and conferences, coordinating wedding groups, general administrative functions, and arranging sales blitzes and giveaways. This position requires strong communication skills, both written and verbal.

Sales & Catering Assistant

The Sales & Catering Assistant is responsible for assisting the Sales team by booking and servicing groups, meeting rooms, and conferences while providing exceptional customer service to guests and clients of the hotel. This position requires excellent guest service skills and the ability to understand the guests’ needs and ideas.



Executive Housekeeper

The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures the company mission statement, “Friendliness and Cleanliness”.  This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

Assistant Executive Housekeeper

The Assistant Executive Housekeeper supports the Executive Housekeeper in all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter-department communications, and staff scheduling. The Assistant Executive will promote an atmosphere that insures the company mission statement, “Friendliness and Cleanliness”.  This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

Continental Breakfast Attendant

The Continental Breakfast Attendant is responsible for setting up the daily complimentary continental breakfast, ensuring that the breakfast items are well stocked, and cleaning up after breakfast. This position requires multi-tasking abilities and ability to effectively communicate with guests regarding breakfast offerings and basic hotel information. A valid Food Handler’s permit is required.


The Houseperson is responsible for maintaining the cleanliness and appearance of the hotel and providing customers with quality service in a timely and friendly manner.  Responsibilities vary but may include: cleaning and maintaining the appearance of the public areas of the hotel, deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, restocking housekeeping stations, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed.

Room Attendant

Room Attendants are responsible for the cleanliness of guest rooms, hallways, and public areas in the hotel. Responsibilities include: servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies. This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form, and the ability to bend, lift, and be standing or walking all day.



Chief Maintenance Engineer

The Chief Maintenance Engineer is responsible for maintaining the overall operation of the maintenance department and the appearance and working order of the hotel. The engineer must be able to work independently, as well as, with others. Responsibilities may include: maintaining the exterior of the building, parking lot, and common areas, driving shuttle van as needed, maintaining all equipment in guest rooms, conducting monthly safety inspections and training the staff on safety and emergency procedures, and working with vendors. The Chief Maintenance Engineer must be willing to respond to emergencies, even if after hours, and work with corporate maintenance on special remodeling projects or capital expenditure needs. This position requires overall maintenance knowledge and trouble shooting ability with skills in painting, HVAC, carpentry, equipment, and tool usage.

Assistant Maintenance

The Assistant Maintenance Engineer supports the Chief Engineer in maintaining overall appearance and working order of the hotel. This position must be able to work independently as well as with others. The Assistant maintenance position requires overall maintenance knowledge and trouble shooting ability with skills in painting, HVAC, carpentry, equipment, and tool usage.


Contact Marcus Ball

PHONE: (408) 896-5555 
E-MAIL: MarcusBall@MarcusBall.com 

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