Mail Login Welcome to        This personal site features information about Marcus Ball, studies in massge therapy, customer care, and basic human behavior.

Marcus Ball Contact Site Index

Resume Info ...

Employment History

Employment Info
Estate Caretaker
Community Manager
Ast Property Mgr
Massage Therapist
Account Manager
Sales Executive
Client Services
Design Engineer
Gartner Group
Red Lion Hotels
Special Orders
Retail Ast Manager

Samples of My Opinion

12 Steps to Loyalty
Creating Value
Coaching Staff
Customer Loyalty
Telecom 101



More About Marcus Ball

I am a dedicated client support representative. I have worked in many different types of centers doing both inbound and outbound call handling.

Marcus Ball resume14.pdf

Marcus Ball resume14.doc

CELL PHONE: (408) 896-5555 
6995 Port Rowan Dr. San Jose, CA 95119 
Why You Should Hire Me!!!
 I have a proven inbound telephone sales history and an inside knowledge of the SOHO and small business telecom industry. I feel that my hands on experience in designing and developing  helpdesks, along with working in a corporate call center where I was team lead, make me a good selection for almost any Customer Resource Management position. As you can see from my resume; I have a great deal of hands on experience in designing multi tier customer inquiry centers, along with implementing internet, intranet, email, and telephone support solutions. I have four years of technical experience with Gartner Group where I focused myself and my studies on Customer Relationship Management and Call Center Strategies. I have nine years of intensive guest relations experience in a 507 room business hotel (Doubletree San Jose - formerly Red Lion San Jose), and at one time I managed information storage services for large corporate accounts like Visa International, CitiBank, Amdahl, and The County of Santa Clara. I have experience working in all types of customer contact centers which I attempt to apply as effectively as possible. 

I look forward to hearing from you soon, please feel free to email me at or call my cell phone at (408) 896-5555.  If you send me a link to your site and a description of the position you need to fill I will read over your company website, and typically respond to you within 48 hours. I look forward to seeing if my skills will be a match with your needs. 

Thank you again for your interest. 
Marcus Ball

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