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Marcus Ball ]
Introduction ...
  ResumeDownload Here
Past Employment

Residential Property Management
Estate Keeper, Chateau Mijoba
Residential Property Management Community Manager PPA
Residential Property Management Assistant Manager, Leasing  HVA
Online Technical Account Manager
Massage Therapy Clinical Therapist
Telecom Products Sales Executive
ASP Support Client Services
Inquiry Center CRM Specialist
Call Center Design Engineer
Help Desk Desktop Support
Call Center Client Communications Hospitality Reservations Manager
Sales Special Orders
Retail Commercial Ast Manager

Personal Profile

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Resume

Customer Centricity

Ethics

Telecom 101

Does your company need a Customer Support Specialist or Inbound Sales Rep?

I an an experienced call center specialist.  I have designed and managed a mid size call center of 50 agents providing 24 hour support in 16 languages.

After focused study in customer service and support strategies, and  call center vs. help desk architectures I continued my education by working in many different inbound and outbound call centershelp desks, sales an support environments. During my career I have focused on call centers and help desks I have done design and development of a 24 hour world wide support infrastructure with multiple call centers providing email support in 16 different languages, located in California and Israel.

What have I done? Telemarketing, Account Management, Sales, ASP Support, Inbound Email(25k+daily messages)/Phone Call Center Design, Call Center Infrastructure Development, Inbound Call Center Supervision, Service Desk Telesales, Desktop Support.

My Background ] My Downloads ] More Downloads ] MyGames ] Screensavers ]

I look forward to hearing from you soon, please feel free to call me at 408-896-5555 or email me at MarcusBall@MarcusBall.com .  If you send me a link to your site and a description of the position you need to fill I will read over your company website, and will respond to you within 24 hours. I look forward to seeing if my skills will be a match with your needs. 

Thank you again for your interest. 
Sincerely,
Marcus Ball

 

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