Residential Property Management

What does a property manager do? Property manager duties span beyond what you might expect; they often do much more than just collect rent.
Let’s explore a few of the responsibilities I handle as a property manager and what you can expect if you decide to work with one.  (Learn about the Job)

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Keeping Cool at Home 
Easy Fixes to Some Common  Minor Issues in Your Home
What is Propert Management Like

Customer Care & Client Advocacy

Important Points: My experience is centered around the many different aspects of customer care including working in, managing and designing high volume telephone customer service/call centers, managing accounts, successfully running my own business, residential property management, and nearly 10 years in various capacities at a 5 star business hotel. I enjoy inbound environments: taking calls, repetitive tasks, evaluating solutions, and the immediate gratification of resolving issues.  I am a very creative problem solver, confident in taking on new tasks, and comfortable working both "on the front line" or "in the back office".

Contact Center Experience: Hands on experience in designing, developing, maintaining layouts, facilities, infrastructure of multi-level technical/customer support help desks & call centers.

Experience

Accomplishments and Achievements

Xerox; “Leadership through Quality” Certification and training.
Interpersonal Technology Group, “A.C.T.I.O.N. Management Training” Certification.
Dunn and Bradstreet; “Excellence in Client Service” Award
Microcenter Institute, “Microsoft Windows Service and Support Strategies” Certification.
Compumaster Institute, “PC installation and upgrade”; “Advanced PC hardware maintenance & support” Certification.
Gartner Bronze Award, ”Call Center Intranet and Database development”.
SC MertoED, “Property Management” Certification.
California Apartment Manager Association, “CCRM Certification." (California Certified Residential Manager
Associated Bodyworkers & Massage Professionals. Professional Member - (ID#: 822900) Insured with $9,000,000 annually coverage
Renoir Staffing - 2 Times Employee Of the Month

High Quality

Service and Support Experience

Managed overall operation, evolved policies and procedures, pricing, increases, and upgrades for a 143 unit residential property - Heritage Village Apartments
Provided consulting services in Hands on situations developing the clients infrastructure, internet presence and customer care environments. – Heritage Village Realty Management; Paradigm Home Loans; Priority One Funding
Provided sales and telecom hardware consulting to general and corporate call center accounts consistently maintaining the highest departmental dollar per call sales average. –Hello Direct Inc
Responsible for the deployment and continued pre and post sales training, support, and improvement of three software applications for major clients such as MTS, Dell Canada, AT&T, Victoria’s Secret and Citibank.  –NewChannel Inc
Supported 300+ local Windows95, Windows98, Outlook98, Office98 users and provided telephone support for 12 additional regional offices. – Garner Group/DataQuest Inc
Managed service levels, billing, contracts, and all other Act Mgmt functions for companies including Visa, Citibank, Stanford and the County of Santa Clara. Providing 4-48 Hr turnaround of confidential or financial data to Microfiche, High Speed Print, CD, and Data storage.  -First Image Management Company
Supervised various hospitality environments: 5star Hotel Dinning Room, Night Club Floor, Convenience Store Graveyard Shift, Slot & Casino Gaming. -Red Lion Hotels; Winners Corner, Inc

Creativity

Contact Center Design & Development

Re-engineered the existing support services infrastructure, created service levels and then provided those levels of support to an existing 17M+ active user base. - Commtouch Software
Deployed US 24-hour 16 language international ISP telephone, email, monitoring support service center in conjunction with Israeli counterpart.  –Comtouch Software
Designed facilities, telecom, written training material and internal processes for a support center of 20 to 50 agents answering phone and email inquiries supporting email solutions for Microsoft’s bCentral small business enterprise.  – Comtouch Software
Supervised a high volume inbound internet and telephone Call Center environment, primarily providing client services to the Western U.S. and Asia-Pacific Regions. – Gartner Group/DataQuest Inc

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Philosophies design
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My Experiences, Philosophies, & Opinion

Residential Property Management

Customer Care & Client Advocacy

Experience

High Quality

Creativity

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Philosophies design

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Massage Therapy

Free Property Assessment

Global Recognition

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