Marcus Ball Contact Site Index
Emotion ...

Conflict Resolution
Child Development
Psych: General
Psych: Learning
Psych: Women
Psych: Drugs
Drugs Library
Psych: Sexuality
Dr,John Stephens
Critical Thinking
Developing Child
Psych Disorders
Social Psych
Critical Thinking

Past Employment

Residential Property Management Community Manager PPA
Residential Property Management Assistant Manager, Leasing  HVA
Online Technical Account Manager
Massage Therapy Clinical Therapist
Telecom Products Sales Executive
ASP Support Client Services
Inquiry Center CRM Specialist
Call Center Design Engineer
Help Desk Desktop Support
Call Center Client Communications
Hospitality Reservations Manager
Sales Special Orders
Retail Commercial Ast Manager


Clinical Massage Therapy

Massage Therapy

Being a Male Therapist


Many occupational hazards of adult life will be greatly alleviated by massage:

  • aching back and shoulder after a long office stint

  • exhaustion or overstrained muscles from physical labor or excessive exercise

  • circulatory problems from too little exercise by sedentary workers.


Customer Management Tip

Customer Centricity

Creating Customer Loyalty

End user Training

Coaching Staff

Creating Value

Chapter 13 - Emotion

  • Emotion- a response of the whole organism
  • Physiological arousal
  • Expressive behaviors
  • Conscious experience

Emotional Arousal

  • Autonomic nervous system controls physiological arousal
  • Arousal and Performance- Performance peaks at lower levels of arousal for difficult tasks, and at higher levels for easy or well-learned tasks.

Emotion-Lie Detectors

  • Polygraph- machine that is commonly used in attempt to detect lies; measures several of the physiological responses accompanying emotion (i.e. perspiration, heart rate, blood pressure, breathing changes0
  • Control Question
  • Up to age 18, did you ever physically harm anyone?
  • Relevant Question
  • Did the deceased threaten to harm you in any way?
  • Is 70% accuracy good?
  • Assume 5% of 1000 employees actually guilty…after testing all employees 285 will be wrongly accused
  • What about 95% accuracy?
  • Assume that 1 in 1000 employees actually guilty…after testing all employees 50 are wrongly declared guilty and 1 of 51 testing positive are guilty (2%)

Experiencing Emotion

  • The amygdala is a neural key to fear learning
  • Catharsis- emotional release; catharsis hypothesis- "releasing" aggressive energy (through action or fantasy) relieves aggressive urges
  • Feel-good, do-good phenomenon- people's tendency to be helpful when already in a good mood.
  • Subjective Well-Being-  self perceived happiness or satisfaction with life; used along with measures of objective well-being (physical and economic indicators to evaluate people’s quality of life.
  • Adaptation-Level Phenomenon-  tendency to from judgements relative to a “neutral” level (i.e. brightness of lights, volume of sound, level of income); defined by our prior experience
  • Relative Deprivation-  perception that one is worse off relative to those with whom one compares oneself

Theories of Emotion

  • Does you heart pound because you are afraid…or are you afraid because you feel your heart pounding?
  • James-Lange Theory of Emotion
Experience of emotion is awareness of physiological responses to emotion-arousing stimuli
  •  Cannon-Bard Theory of Emotion
Emotion-arousing stimuli simultaneously trigger: physiological responses and subjective experience of emotion
  •  Schachter’s Two Factor Theory of Emotion
To experience emotion one must: be physically aroused and cognitively label the arousal
  • Emotion and cognition feed on each other

Critical Thinking ] Neuroscience ] Developing Child ] Adolescence ] Sensation ] Perseption ] Consciousness ] Learning ] Memory ] Thinking ] Inteligence ] Motivation ] [ Emotion ] Personality ] Psych Disorders ] Therapy ] Stress ] Social Psych ] Statistics ] Critical Thinking ]


Myers, David G., Psychology Fifth Edition. Worth Publishers, Inc. New York, NY ©1998


Marcus Ball ] Contact ] Site Index ]