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Welcome to MarcusBall.com.        This personal site features information about Marcus Ba.  You will find a variety of information ranging from customer service tips and  management strategies, to massage therapy techniques, and cooking. Feel free to browse and enjoy.

Employment History
Customer Care
Massage Therapy
Psychology Studies
Cooking and Drinks

 About Marcus Ball

Including a summary of my employment history. My studies in psychology and clinical massage therapy.

 My Employment

Information on my previous employment, my experience and my qualifications.

Property Management
Estate Keeper, Chateau Mijoba
Residential Property Management Community Manager PPA
Residential Property Management Assistant Manager, Leasing  HVA
Recruiting Account Manager
Massage Therapy Clinical Therapist
Telemarketer Mortgage Loan Consultant
Telecom Products Sales Executive
ASP Support Client Services
Inquiry Center CRM Specialist
Call CenterDesign Engineer
Help Desk Desktop Support
Call Center Client Communications
Hospitality Food & Beverage Reservations Manager
Service Desk Sales Special Orders
Retail Sales Commercial Ast Manager

 Download Here  Resume Download Here

 My Reference

on topics including Customer Care, Psychology,and Telecommunications, Massage Therapy. Many of these documents will give you further insight into my understanding of the world. I believe in personal power and taking responsibility for your choices. "Put to rest any disappointments associated with your status and begin to think ahead to a solution."

Also visit My Opinion Library as it is a useful resource.
Explore details about my beliefs and opinion. feel free to browse the many papers I have written over the years

 Customer Centricity

 Being a Resource

 Being a Better Manager
 Coaching your Staff

 Creating Customer Loyalty

 CRM Will Change

 End-user Training

 Service/Support Desk Tiering

www.MarcusBall.com -< 2011 [ Marcus Ball ] Contact ] Site Index ]


My career study is focused on client care and different strategies toward sales, service, and support. My experience targets the many different aspects of contact management including managing residential properties, working  in  managing and designing high volume telephone customer service/call centers, managing accounts, successfully running my own business, and nearly 10 years in various capacities at a 5 star business hotel.

I am a very creative problem solver, confident in taking on new tasks, and comfortable working both "on the front line" or "in the back office".  When selecting a career change prefer a balance of potential learning to daily activities, and look for job satisfaction.

After a focused working internship in customer service and support strategies , and call center vs. help desk architectures while working as a member of Gartner Group and DataQuest Consulting in San Jose, Ca and Stamford, Ct . I continued my education by actually working in or developing many different inbound and outboundcall centershelp desk, sales and support environments. As a call center specialist I have designed and managed up to a mid size call center of 50 agents providing 24 hour support in 16 languages. I continued to gain experience running my business as a clinical massage therapist with two offices doing accident recovery and behavior modification as well as a medi- spa, and have managed several apartment complexes''.

During my Technical Career I have focused my efforts on call centers and help desks with an emphasis on Client Care Strategies. I have either worked in or managed and developed most aspects of both small and large call centers and help desks ranging from: tier 1 to 3 support, Outbound Telemarketing centers, Web based client Care and Sales, Inbound Reception and Call Routing centers, Personal Party Lines and Business Conference call centers (up to 140 participants per event), design and development of a 24 hour world wide support infrastructure with multiple call centers providing phone and email support in 16 different languages, located in California and Israel.  MORE........

What have I done? Telemarketing, Account Management, Sales, ASP Support, Inbound Email(25k+daily messages)/Phone Call Center Design, Call Center Infrastructure Development, Inbound Call Center Supervision, Service Desk Telesales, Desktop Support.


Quotes: I feel learning from the wisdom of others is a key tool in life.

There are at least three ways for a customer to give you feedback on the product that you as a Service Provider develop, sell, and constantly improve upon. Take advantage of these key sources of development input and then re-deploy what you have learned thought improvement and optimization.

Your support staff, direct sales, or product helpdesk will definitely be among the first that a customer would express both positive and negative feedback too. One key ingredient in  a running a successful business is listening - the secret is using that ingredient wisely. My experience has taught me that by being proactive as well as reactive you increase your chance for success.

Contact Marcus Ball Directly at (408) 896-5555, or MarcusBall@MarcusBall.com

Sites created by Marcus: www.MarcusBall.com-   www.HVApts.com  -  www.ParkPlazaMV.com -