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Welcome. My name is Marcus Ball and I would like to tell you a bit about myself and what I do.
Property Management and Wine Educator
Cultivating Wine enjoyment since 2007.
20+ Years of Property Management Experiece.
Retired Clinical Massage Therapist and IT Consultant.
I am a very creative problem solver, confident in taking on new tasks, and comfortable working both "on the front line" or "in the back office". When selecting a career or any venture that is life consuming, I prefer a balance of potential learning to daily activities, and look for job satisfaction in almost everything I do.
My Thoughts
Customer Care: Opinion
Visit my Customer Care Library
Personal Belief: Corporations must focus on creating an environment where as an organization they present a uniform look and feel to their customers. Support, Sales, Marketing, PR and Billing departments must adopt a revised support structure that can better meet both end-user and customer service requirements by exploiting technology rather than headcount.
I have a wide variety of experience in Customer Care Strategies related to problem solving and dealing with difficult situations.
Many of my opinions have been formed based on my additional study in psychology, management of people in the hospitality industry, property management. I wrote this section initially while developing call centers and helpdesks and based it on my hands on work experience although it has evolved over the years as I continue to gain experience in other fields.. (Read More)
Many of my opinions have been formed based on my additional study in psychology, management of people in the hospitality industry, property management. I wrote this section initially while developing call centers and helpdesks and based it on my hands on work experience although it has evolved over the years as I continue to gain experience in other fields.. (Read More)
Learn About Wine
- Wine Tastings: Reserve a standard tasting class for you and up to 3 guests (total of four wine tastings) from the featured winery.
- 10% off your purchase of 6-11 bottles.
- 15% off your purchase of 1 case.
- 20% off your purchase of 3 cases or more (any varietal combiation).
Visit my Sponsered Tasting Room
Level 4, 34 Queen St. Melbourne
We welcome guests into our comfortable tasting room. Come visit us for a guided tasting that costs just $18 for 6 wines, and includes a keepsake stemless logo tasting glass.